Terms and Conditions
Last updated: September 30, 2026
These Terms and Conditions apply to all purchases made through the website of Nora & Hazel Boston, operated by Dijk Ltd, located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Company Registration Number: 17391907), reachable via info@noraandhazel.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions, as well as our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.
2. Product Information
We make every effort to describe products accurately and provide up-to-date information. Colors may vary slightly depending on your screen. Typographical or pricing errors and inaccuracies may occur; no rights can be derived from such errors.
3. Ordering and Payment
Orders are processed only after full payment has been received. Available payment methods ([Payment Providers]) may vary by country. Customers are responsible for verifying which payment methods are available for their location.
4. Processing and Delivery
- Processing time (dispatch): 1 to 3 business days.
- Shipping time after processing: 1 to 7 business days, depending on location.
- Shipments are sent directly from our supplier in China; customs fees may apply.
- The stated timeframes are estimates; delays due to high demand, holidays, or customs procedures do not entitle the customer to cancellation or a refund.
5. Returns and Cancellations
See our separate Return Policy for all applicable conditions. Orders cannot be canceled once placed, and a refund or chargeback cannot be opened before the item has been received.
6. Liability
We are not responsible for loss of or damage to a shipment if tracking confirms delivery to the address provided. Our liability is in all cases limited to the purchase amount of the item in question. Please always check your address details carefully.
7. Intellectual Property
All content on the website (text, photos, logos, design) is the property of Nora & Hazel Boston / Dijk Ltd and may not be used without prior written permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@noraandhazel.com. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photos and a description.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be submitted to the competent court in the jurisdiction where Dijk Ltd is established, unless mandatory law provides otherwise.
Let op: §9 is nu gezet op Engels recht (vestigingsplaats Dijk Ltd), analoog aan het origineel. Voor een US-facing store kan een advocaat adviseren dit te specificeren richting Amerikaans recht — wil je dat ik dat aanpas?