Privacy Policy

Last updated: September 30, 2026

This Privacy Policy applies to all services of Nora & Hazel Boston, operated by Dijk Ltd, reachable via info@noraandhazel.com and located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (Company Registration Number: 17391907). We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

We collect personal information that you provide to us when placing an order, creating an account, or contacting our customer support, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed via our payment providers, not stored on our servers)
  • IP address and device/browser information
  • Order and transaction history
  • Data about your activity and behavior on our website (via cookies)

2. Purposes of Processing

  • Processing, shipping, and invoicing your orders.
  • Providing customer service and support.
  • Sending order updates, tracking information, and other relevant information.
  • Improving our services, website, and product range.
  • Preventing and detecting fraud and misuse.
  • Sending marketing communications, only when you have given your consent.

3. Legal Basis

We process your information based on the performance of a contract (your order), your consent (for example, marketing), a legal obligation (such as tax recordkeeping), and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing Information with Third Parties

Your information is shared with third parties only to the extent necessary for our services, including:

  • Our payment providers: [Payment Providers]
  • Our shipping and delivery partners: [Shipping Providers]
  • Our supplier(s), for the purpose of processing and shipping your order.
  • Providers of analytics and marketing services (where applicable and subject to your cookie preferences).

Where required, we have entered into data processing agreements with these parties. We never sell your information to third parties. Because part of our shipping takes place directly from a supplier outside the United States (China), your information may be transferred internationally; we take appropriate safeguards in these cases.

5. Retention Period

We do not retain your information longer than necessary for the purposes for which it was collected, or as long as required by law (such as a legal recordkeeping obligation of 7 years for accounting purposes).

6. Cookies

Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing. See our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security

We take appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. All payments are processed via a secure SSL connection.

8. Your Rights

You have the right to access, correct, or delete your personal information, or to restrict its processing. You may also object to processing, withdraw your consent, and submit a data portability request. To do so, please contact us at info@noraandhazel.com. California residents have additional rights under the CCPA, including the right to know what information is collected about them and to request its deletion. You also have the right to file a complaint with the applicable supervisory authority.

9. Contact

Nora & Hazel Boston — Dijk Ltd — 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ — info@noraandhazel.com