Shipping and Delivery
Last updated: September 30, 2026
We aim to deliver your order as quickly and accurately as possible. Below you will find all information regarding our shipping and delivery policy.
1. Processing Time (Dispatch)
Orders are processed within 1 to 3 business days. Once your order has shipped, you will receive a tracking code by email.
2. Delivery Time
After processing, the average shipping time is 1 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods, holidays, or due to customs procedures.
3. Shipping Method and Origin
To reduce waste and CO₂ emissions, we ship directly from our supplier in China. As a result, customs fees may apply depending on the destination country. Our shipping partners are: UPS, USPS and FedEx.
4. Shipping Costs
Shipping costs are shown at checkout and depend on the weight, destination, and selected shipping method.
5. Tracking — Customer Responsibility
- The customer is responsible for monitoring the tracking code via our website and the link provided by email.
- The customer is responsible for tracking whether the package is delivered to their home or a pickup point, and for collecting it there if needed.
- If delivery takes longer than expected or something seems wrong, please always email info@noraandhazel.com first, instead of directly opening a chargeback or refund request.
6. Responsibility at Delivery
- If the tracking information indicates the package has been delivered, responsibility lies with the customer.
- Please check your address carefully; errors must be reported within 24 hours of placing the order, via info@noraandhazel.com.